Rapid Freight Communications Refresh Case Study

speedy Freight Communications Refresh - Case Study ExampleIn fact, the spate of the company is to visit stipulation of the best customer service to maintain customer satisfaction and ameliorate company value. This paper will identify several(prenominal) requirements in Rapid Freight and provide an depth psychology of the requirements. This essay will in any case provide a proposal regarding a converged network solution which solves the place requirements from a cost-benefit perspective. As stated above, Rapid Freight hopes to excel in providing logistics services and efficient acquit facilities to the clients. However, there are several challenges that are closely related to the business structure. This asserts that Rapid Freight has several requirements as a incubus forwarder. According to the case study, it is quite evident that Rapid Freight requires an amend transport governance. Rapid Freight operates in a highly competitive environment, therefore the company requires a n alter transport system to cope with the growing number of clients. An improved transport system will ensure that Rapid Freight has an on-time delivery schedule. The improved transport system fecal matter similarly involve moving picture conferencing in order to reduce travel-related issues (White, 2011). Rapid Freight also needs to upgrade its earpiece system. Currently, Rapid Freight uses the ISDN rally system that is quite outdated. Research asserts that the company has been avoiding upgrades due to the high cost involved. The ISDN telephone system has signifi force outtly hindered Rapid Freight from optimal performance (White, 2011). In addition, the ISDN service provider has sour out to be extremely costly to Rapid Freight International. This affirms that the company should invest in an upgraded telephone system that will significantly lower costs and ensure maximum consumer protection. Rapid Freight should also improve their communication system to ensure customer sati sfaction. A robust communication system allows clients to pass effectively with the representatives of the company in regard to freight services. According to the case study, the voice mail system belonging to Rapid Freight is overloaded due to the high influx of messages sent by clients (White, 2011). Although the unstable workforce of the company has also grown rapidly, the company can enhance the mode of technology utilise by the drivers. Introducing new technology among the drivers will ensure that the drivers are able to scan consignments and later set them through a GPRS link to the headquarters of the company, whereby the consignments are usually tracked. In addition, Rapid Freight can also upgrade their web-based systems which are used by clients to execute various tasks. Some of the tasks include generating reports and creating freight communication. This upgrade will ensure that Rapid Freight can curb the growing number of clients in its wide area network (WAN) (White, 2011). Various sources claim that Rapid Freight has a vision of increase their bandwidth in most of the offices, especially those located in the United States. Through this, the company will returns a reliable and secure network. Hence, this will ensure that network outages and unscheduled downtime are avoided entirely. The web-based technologies will also assist the company substantially when tracking freight, communicating with the customer, ensuring on-time deliveries and differentiating the services offered by the company. Rapid Freight can